By using this website you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this website*. 

(Your statutory customer rights are not affected)

*Access to and use of our website (“the Site”) and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together “terms and conditions”) set out below.

Terms & Conditions of use

1. Material you provide to us

For full details on how we use information you send us, please see our Privacy Policy.

2. Copyright & Trademarks

2.1 All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of xxxxx. With all rights reserved.

2.2 Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission, is strictly prohibited.

2.3 All brand names, product names and titles used in the Site are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders` rights.

Terms & Conditions of business

1. Sale & Purchase

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

2. Price

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.

2.2 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges our found in our Deliveries section 

2.3 Prices are correct at the time of order only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

3. Payment

Payment must be made in pounds Sterling only by major credit or debit cards as listed: Visa, Delta, Master Card, Maestro and also by using PayPal Express.

4. Passing of Property

We will retain the property in the products until full payment has been made by you and has been received by us.

5. Passing of Risk

The risk in the products will pass to you on delivery, as set out in paragraph 6.3 below.

6. Delivery

6.1 Any date or period for delivery will be considered as indicative only. Any products not available at the time of your order will be sent to you, as soon as possible. We cannot be held responsible for delays in the delivery caused by our supply chain, or any other third party.

6.2 You bear the risk once the products have been delivered.

7. Acceptance

You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us within 3 working days that the product has arrived damaged, items missing, or you notify us in accordance with paragraph 9 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

8. Right to Cancel

To Cancel an Order…
If you want to cancel your order, please call between the hours of 9:30am and 5:00pm Monday to Friday on 01608 641033 or by emailing info@jaffeandneale.co.uk. Orders sometimes ship quickly, so act promptly if you wish to cancel. Orders that have already shipped cannot be cancelled.

9. Faulty Items

If You Receive a Defective Product…
We want you to be pleased with your purchase. If you receive a product that is not functioning properly, please call the store on 01608 641033 or email us at info@jaffeandneale.co.uk

10. General

10.1 Please note that our products and promotions are only available in mainland United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site.

10.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.

10.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.

10.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen`s Advice Bureau.

11. Governing Law

Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.

You can email us at info@jaffeandneale.co.uk